Utilities Capabilities
Ensuring prompt and timely registration and resolution of customer complaints to increase customer satisfaction and enhance the DISCOM’s image for end consumers
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Call Centre
Customer Services including Queries and Complaints Management, Sales Campaigns,
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Fault Rectification
Deployment of LCVs fitted with GPS, T&P items and trained manpower on 365 x 24 x 7 basis
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Tracking & Escalation
Locate nearest FRT through Vehicle Tracking System (VTS), Track status of all complaints
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Vehicle Tracking System
Web based GPS / GIS VTS to identify the location of FRT the vehicles in the field
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Feet on Street and Maintenance
Locate nearest FRT through Vehicle Tracking System (VTS)
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HRO
Retention Support Services - Verification services, Address verification, Credit verification
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Back Office
Basic Backend Operations Rule Based Processing, Payments and Accounting
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About Us
Capitol Power Tech
WE BUILD FIRM AND LASTING RELATIONSHIPS WITH OUR CLIENTS.
Our level of service and integrity cements these relationships for the long-term bringing business to them. We have a strong environmental conscience; the local community and the wider world are important to us. Our adaptability is key to our success now and in the future.
- Quality & Safety is one of the key differentiating factors for us.
- We follow strict safety norms of International standards and value for life.
- We have our own Quality & Safety Policy.
- All supervisory staff and concerned manpower went through compulsory training regularly.
- We have concern for Man, Machine & Material.
- Highest Quality of work is maintained.
Services
Utility Consumer Complaint lifecycle
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