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Gurugram Haryana 122018
Utilities Capabilities
Ensuring prompt and timely registration and resolution of customer complaints to increase customer satisfaction and enhance the DISCOM’s image for end consumers
Call Centre
Customer Services including Queries and Complaints Management, Sales Campaigns,
Fault Rectification
Deployment of LCVs fitted with GPS, T&P items and trained manpower on 365 x 24 x 7 basis
Tracking & Escalation
Locate nearest FRT through Vehicle Tracking System (VTS), Track status of all complaints
Vehicle Tracking System
Web based GPS / GIS VTS to identify the location of FRT the vehicles in the field
Feet on Street and Maintenance
Locate nearest FRT through Vehicle Tracking System (VTS)
HRO
Retention Support Services - Verification services, Address verification, Credit verification
Back Office
Basic Backend Operations Rule Based Processing, Payments and Accounting
About Us
Capitol Power Tech
WE BUILD FIRM AND LASTING RELATIONSHIPS WITH OUR CLIENTS.
Our level of service and integrity cements these relationships for the long-term bringing business to them. We have a strong environmental conscience; the local community and the wider world are important to us. Our adaptability is key to our success now and in the future.
- Quality & Safety is one of the key differentiating factors for us.
- We follow strict safety norms of International standards and value for life.
- We have our own Quality & Safety Policy.
- All supervisory staff and concerned manpower went through compulsory training regularly.
- We have concern for Man, Machine & Material.
- Highest Quality of work is maintained.
Services
Utility Consumer Complaint lifecycle
Our
Clients
